Privacy

Privacy Policy

The Grand Hotel & Apartments Melbourne wants your experience online to be as enjoyable and safe as possible. Please read the following policy to understand how we will treat your personal information when you use the website.

By knowing customer preferences, The Grand Hotel & Apartments Melbourne can more effectively and conveniently provide special offerings tailored to the requirements of our customers. Depending on the service you are accessing, you could be asked at various times to provide information including but not limited to, details such as your name, e-mail address or information about what you like and do not like.

Visitors to the website provide various kinds of information in several different ways. Some visitors choose to submit:

-          information through subscription to our email database for future promotional emails and special deals

-          information through submission of entry forms to competitions

-          information through submission of booking forms

-          information through requests for more information online

This information can be gathered through email, response devices or other methods. Visitors may choose to submit information to The Grand Hotel & Apartments Melbourne when they elect to:

•.  Enter a Grand Hotel supported competition or sweepstakes on or from the website

•.  Subscribe to an e-mail from various pages on the website

•.  Find out a form requesting information about Accor Advantage Plus program

•.  Fill out a survey on the website

•.  Submit a question or comment via the website’s Contact Us or Feedback forms

•.  Make a reservation on the website

•.  Provide information to and/or use an affiliated site or company

•.  Accept internet cookies

Like many other commercial websites, The Grand Hotel & Apartments Melbourne website may employ a standard technology called a "cookie" to collect information about how the website is used including data such as pages visited and inferred preferences, as well as aggregate website data. "Cookies" are pieces of electronic information (specifically, a string of text) that your browser and your operating system store on your hard drive for record-keeping purposes. They are made of a number of letters and numbers and possess no personal information about you as an individual whatsoever.

The Grand Hotel & Apartments uses the personal information collected from you to make it easier and more rewarding for you to use our products and services and to assist in making your online experience a satisfying one. If you have chosen to receive emails from us these will be sent to your nominated email address. If you provide us with your postal address, you may receive periodic mailings from us with information on new products and services or upcoming events. These offers may be based on information you have provided and on your history with us as a customer.

The Grand Hotel & Apartments Melbourne may also use the information to process any transactions you undertake with us and for internal administration and analysis. Your information will be disclosed to third parties only for the purpose of completing your transaction with us, providing the services you have requested and for the purposes of associated administration. The Grand Hotel & Apartments will not sell, rent or trade your personal information to third parties other than members of the Accor Group for marketing purposes without your express consent. Where you provide such consent, you also consent to third parties sending you promotional information.

Similarly, there may be links that will let you leave this website. The use of information and/or privacy provided by the operator of a linked site as to any information you provide in accessing a linked site is in no way subject to this Privacy Policy. The Grand Hotel & Apartments Melbourne takes no responsibility for any privacy policies or practices of any websites accessible from our website, whether or not such practices conform to privacy policies of those sites.

If you do not want to receive email or posted offers from The Grand Hotel & Apartments Melbourne please let us know by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it telling us that you do not want to receive offers or other information. Alternatively, follow the instructions for "unsubscribing" included as part of The Grand Hotel & Apartments Melbourne’s email offers. If you want to be removed from our postal mailing list, please provide us with your complete name and address.

Our privacy policies are periodically reviewed and enhanced as necessary and only authorised individuals have access to the information provided by our customers.

The Grand Hotel & Apartments Melbourne may store and disclose personal information allowed or required by applicable law or when deemed advisable by us. This means that we may make disclosures that are necessary or advisable to conform to legal and regulatory requirements or processes and to protect the rights, safety and property of us, users of the Site, and the public.